{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free standard tracked delivery across New Zealand on every order, arriving 3 to 5 business days after dispatch. Express delivery (1 to 3 business days after dispatch) available at checkout for a flat $49.95.",
    "content": "Shipping Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. Quick summary: We dispatch orders in 1–2 business days. Standard delivery is free across New Zealand and takes 3–5 business days after dispatch. Express delivery (1–3 business days after dispatch) is available at checkout for a flat $49.95. We accept returns on unused ovens in sealed packaging within 14 days of delivery, see our Refunds & Returns policy. 1. Shipping coverage We deliver to both the North and South Islands We ship to residential and commercial addresses. We do not currently ship to US territories (Puerto Rico, Guam, etc.) or internationally outside the New Zealand. We regularly fulfill orders to customers in Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin, Palmerston North, Napier, Hastings, Nelson, Rotorua, New Plymouth, Whangarei, Invercargill, Queenstown and thousands of other towns and postcodes across the country. 2. Shipping costs Standard shipping is free on every order , wherever we deliver in New Zealand. There are no hidden fees. If you need your order faster, express delivery is available at checkout for a flat $49.95 . Express is a paid upgrade for the fastest delivery option and the fee applies to any order size. 3. Order processing time Orders placed on business days (Monday to Friday, excluding New Zealand public holidays) are processed within 1–2 business days . Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email immediately after payment, and a dispatch confirmation with tracking information once your order has shipped. 4. Delivery times Standard shipping (free) Standard delivery takes 3–5 business days after dispatch, depending on your location. Remote or rural addresses may take up to 10 business days. Express shipping ($49.95 flat) Express delivery takes 1–3 business days after dispatch and is available for most US addresses. Choose the express option in the cart at checkout. Express is recommended if you want the oven for a specific weekend. Planning ahead If you are buying for a specific occasion, we recommend ordering at least 10 days ahead on standard shipping, or at least 5 days ahead on express. This accounts for processing time, transit time, and a buffer for any unexpected carrier delays. 5. Order tracking Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package with the carrier. If you have not received tracking information within 3 business days of ordering, please contact us at theteam@pizzaoven.net.nz . See Track Your Parcel for help. 6. Delivery issues Lost or stolen packages If your tracking shows \"delivered\" but you have not received your package, please first check with neighbors and any safe locations at your address. If the package cannot be located, contact us within 7 days of the stated delivery date and we will investigate with the carrier and work to resolve the issue. Damaged on arrival If your order arrives damaged, take photographs of the packaging and product and email them to theteam@pizzaoven.net.nz within 14 days of delivery . We will arrange a replacement or refund promptly. Incorrect items If you receive the wrong item, contact us with your order number and a photo of what you received. We will ship the correct item at no additional cost. Please keep the packaging until you have checked all the contents. 7. Contact us For any shipping enquiries: email theteam@pizzaoven.net.nz or call +66 098 391 3877 . We respond within 1 business day. Pizza Oven NZ, a trading name of Caruso Consulting Co Ltd, Suite 72, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Questions about delivery?",
    "url": "https://pizzaoven.net.nz/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Returns accepted on unopened, unused packs within 14 days of delivery. Refunds to the original payment method within 5 to 10 business days.",
    "content": "Refunds & Returns Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. Quick summary: We accept returns on unused ovens in sealed packaging within 14 days of delivery. Approved refunds go back to your original payment method within 5–10 business days. Return eligibility We accept returns under the following conditions: The return is initiated within 14 days of the delivery date The pack is unopened and unused , with the original packaging intact The product has not been damaged by the customer We are unable to accept returns on opened packs, as the individual items will have been accessible and potentially used. If you have received a defective or damaged product, different conditions apply, see \"Faulty, damaged or incorrect items\" below. How to return Contact us. Email theteam@pizzaoven.net.nz with your order number, the reason for your return, and whether you'd prefer a refund or exchange. Receive return instructions. We will reply within one business day with a return shipping address and any relevant instructions. Ship the item back. Pack the item securely and send it back using a trackable shipping method. Return shipping costs are the customer's responsibility unless the return is due to our error. Receive your refund or exchange. Once we receive and inspect the returned item, we will process your refund or ship your exchange within 2 business days. Faulty, damaged or incorrect items If your order arrives damaged, take photographs of the packaging and product and email them to theteam@pizzaoven.net.nz within 14 days of delivery, and we will arrange a replacement or refund promptly. If you receive the wrong item, contact us with your order number and a photo of what you received, and we will ship the correct item at no additional cost. Return costs for faulty, damaged or incorrect items are covered by us. Refunds Approved refunds are processed to the original payment method (credit/debit card, Apple Pay, Google Pay, or PayPal) within 5–10 business days of us receiving the returned item. The exact timing depends on your card issuer or payment provider; our payment processor issues the refund on our end within 1–2 business days. If you have not received your refund within 10 business days of it being confirmed, please contact your bank or card issuer before reaching out to us, as processing times vary. We do not refund express delivery fees unless the return is due to our error (wrong item, damaged goods). Standard delivery is free, so there is no shipping cost to refund on standard orders. Exchanges If you'd like to exchange your order, contact us within 14 days of delivery. Subject to availability, we will arrange an exchange on your behalf. If there is a price difference, we will charge or refund the difference accordingly. Order cancellations Orders may be cancelled at no charge if requested before the order is dispatched . To cancel, email theteam@pizzaoven.net.nz immediately with your order number in the subject line. If the order has already been dispatched, our standard return policy applies. Contact us For any returns enquiries: email theteam@pizzaoven.net.nz or call +66 098 391 3877 . We respond within 1 business day. Pizza Oven NZ, a trading name of Caruso Consulting Co Ltd, Suite 72, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Start a return",
    "url": "https://pizzaoven.net.nz/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Pizza Oven NZ collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. 1. Information We Collect When you place an order or contact us, we may collect: Full name and delivery address Email address and phone number Payment information (processed securely by Stripe - we never store card details) Any messages or enquiries you send us When you visit our website, we automatically collect certain technical information, including: IP address and browser type Device type and operating system Pages visited, time spent on pages, and referring URLs Cookie identifiers and usage data We use cookies and similar tracking technologies to improve your experience and to analyse website traffic. Cookies are small text files stored on your device. We use the following types: Essential cookies: Required for the website to function (e.g. session management). Analytics cookies: Help us understand how visitors use the site (Google Analytics). Marketing cookies: Used to deliver relevant advertisements (Google Ads, Meta Pixel). You can disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. 2. Third-Party Tools & Services All payments are processed by Stripe, Inc. Stripe collects and processes your payment data under its own privacy policy. We do not store or have access to your full card details. Stripe is PCI DSS Level 1 certified. For more information, visit stripe.com/privacy . We use Google Analytics to analyse website traffic and user behaviour. We may also use Google Ads to advertise our products. Google may collect data through cookies, including your IP address and browsing behaviour. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on . For more information, visit policies.google.com/privacy . We may use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to deliver relevant ads to people who have visited our site. The Meta Pixel may collect data such as your IP address, browser information, and pages visited. For more information, visit facebook.com/privacy . You can opt out of Meta's advertising data use through your Facebook ad preferences . 3. How We Use Your Information We use the personal data we collect to: Process and fulfil your orders, including delivery Send order confirmations and shipping updates Respond to enquiries and provide customer support Improve our website and user experience through analytics Comply with legal obligations Deliver relevant advertising (where you have consented) 4. Legal Basis for Processing We process your personal data on the following legal bases: Contract: To fulfil your order and deliver your purchase. Legitimate interests: To improve our site, analyse performance, and conduct marketing. Legal obligation: To comply with applicable laws and regulations. Consent: Where you have explicitly agreed to marketing communications or cookies. 5. Data Sharing & Disclosure We do not sell your personal data. We may share data with trusted third parties only where necessary: Stripe - to process payments securely Courier/logistics partners - to arrange delivery of your order Google & Meta - for analytics and advertising (as described above) Legal authorities - if required to comply with a legal obligation 6. Data Retention We retain personal data only for as long as necessary to fulfil the purposes described in this policy. Order-related data is typically retained for 7 years to comply with accounting and legal obligations. Analytics data is retained in accordance with the relevant platform's policies. 7. Your Rights You have the following rights in relation to your personal data: Access: Request a copy of the personal data we hold about you. Correction: Request correction of inaccurate or incomplete data. Deletion: Request deletion of your personal data, subject to legal retention requirements. Objection: Object to our processing of your data for marketing purposes. Portability: Request a machine-readable copy of your data. Withdraw consent: Withdraw consent for processing at any time. To exercise any of these rights, contact us at theteam@pizzaoven.net.nz . 8. Data Security We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmitted through our website is encrypted via HTTPS/SSL. Payments are processed entirely by Stripe and are never stored on our servers. 9. International Transfers Our business is registered in Thailand. Data you provide may be processed and stored outside of Canada. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable law. 10. Children's Privacy Our website and products are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately. 11. Changes to This Policy We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated effective date. We encourage you to review this policy periodically. 12. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us: Pizza Oven Company A division of Caruso Consulting Co Ltd New Zealand Office: 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand · Corporate Office: Suite 68, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@pizzaoven.net.nz Phone: +66 098 391 3877 © 2025 Pizza Oven Company · A division of Caruso Consulting Co Ltd · Tax ID: 0765554000332 New Zealand Office: 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand · Corporate Office: Suite 68, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand · theteam@pizzaoven.net.nz · +66 098 391 3877 Privacy Policy · Terms & Conditions · Shipping & Returns · Home",
    "url": "https://pizzaoven.net.nz/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Pizza Oven NZ.",
    "content": "Terms & Conditions Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. 1. About Us Pizza Oven Company is a trading name of Caruso Consulting Co Ltd, a company registered in Thailand. Our registered address is New Zealand Office: 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand · Corporate Office: Suite 68, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Tax ID: 0765554000332. Contact: theteam@pizzaoven.net.nz | +66 098 391 3877 . 2. Use of This Website You may use this website for lawful purposes only and in a manner consistent with these Terms. You agree not to: Use the site in any way that violates applicable local, national, or international laws Transmit any unsolicited or unauthorised advertising or promotional material Attempt to gain unauthorised access to any part of the website or its related systems Reproduce, copy, or resell any part of the website without our express written consent All content on this website, including text, graphics, logos, and images, is the property of Pizza Oven Company or its content suppliers and is protected by copyright. You may not reproduce, distribute, or create derivative works without our prior written consent. We aim to keep this website available at all times, but we do not guarantee uninterrupted access. We reserve the right to suspend, withdraw, or modify the website without notice. 3. Product Information We make every effort to display our products accurately, including descriptions, specifications, and pricing. However, we cannot guarantee that all information is completely accurate, complete, or current at all times. Product images are for illustrative purposes. We reserve the right to correct errors or update information at any time without prior notice. 4. Ordering & Purchase Terms By clicking the \"Order Now\" or \"Buy Now\" button and completing your purchase through our Stripe checkout, you are making an offer to purchase the product at the stated price. Your order constitutes an offer to us to buy the product. No contract is formed until we confirm your order via email. All prices are displayed in New Zealand Dollars (NZD) and are inclusive of VAT where applicable. The price payable is the price displayed at the time you place your order. We reserve the right to change prices without notice, but any change will not affect orders already confirmed. Payment is processed securely through Stripe. We accept major credit and debit cards. By providing your payment details, you confirm that you are authorised to use the payment method provided. We do not store your card details. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or unavailability of the product. If we cancel your order, we will provide a full refund using the original payment method. 5. Delivery We deliver across New Zealand. Delivery is free on all orders. Estimated delivery times are 3-5 business days for major metropolitan areas. We are not responsible for delays caused by courier partners, weather, or circumstances outside our control. Risk of loss and title for products pass to you upon delivery. Please refer to our Shipping & Returns Policy for full details. 6. Returns & Refunds If your product arrives damaged or with a manufacturing defect, contact us within 7 days of delivery. We will arrange a replacement or full refund at our discretion. The 12-month manufacturer's warranty covers defects in materials and workmanship under normal domestic use. Please refer to our Shipping & Returns Policy for full terms. 7. Warranty The gas pizza oven comes with a 12-month manufacturer's warranty. This warranty covers manufacturing defects under normal use conditions. It does not cover: Damage resulting from misuse, accident, or negligence Normal wear and tear Modifications or repairs carried out by parties other than ourselves Use contrary to the product's instructions or safety guidelines To make a warranty claim, contact us with proof of purchase at theteam@pizzaoven.net.nz . 8. Limitation of Liability To the fullest extent permitted by law, Pizza Oven Company and Caruso Consulting Co Ltd shall not be liable for: Any indirect, incidental, or consequential loss or damage arising from your use of our products or website Loss of income, profit, or business opportunity Any loss or damage arising from events beyond our reasonable control Our total liability to you in connection with any order shall not exceed the purchase price paid for the relevant product. Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law. 9. Product Safety The gas pizza oven is approved for outdoor use only . It must be used in accordance with the included instruction manual and relevant New Zealand gas safety regulations. We accept no liability for damage or injury resulting from failure to follow safety instructions or use of the product indoors or in enclosed spaces. 10. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand, and the New Zealand courts have exclusive jurisdiction. Nothing in these terms affects your statutory rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Any disputes arising from these terms or your use of our website shall be subject to the jurisdiction of the New Zealand courts. 11. Changes to These Terms We reserve the right to update these Terms and Conditions at any time. The version published on this page at the time of your order will apply to that purchase. We encourage you to review these terms periodically. 12. Contact Pizza Oven Company A division of Caruso Consulting Co Ltd New Zealand Office: 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand · Corporate Office: Suite 68, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Tax ID: 0765554000332 Email: theteam@pizzaoven.net.nz Phone: +66 098 391 3877 © 2025 Pizza Oven Company · A division of Caruso Consulting Co Ltd · Tax ID: 0765554000332 New Zealand Office: 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand · Corporate Office: Suite 68, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand · theteam@pizzaoven.net.nz · +66 098 391 3877 Privacy Policy · Terms & Conditions · Shipping & Returns · Home",
    "url": "https://pizzaoven.net.nz/terms-and-conditions/"
  }
}